This is a translation of the Lithuanian original. In case of any discrepancy, the Lithuanian version prevails.
Returns for consumers (private individuals)
Right of withdrawal
When buying at a distance, you have the right to withdraw from the sales contract within 14 days of the day you receive the goods, without giving any reason.
To notify us of your decision to withdraw, fill in the withdrawal form (you will receive an email confirmation immediately) or email us at info@rollpaper.shop, stating your order number and the goods you are returning. You may use any clear statement or the model withdrawal form (at the bottom of this page).
Deadline for returning the goods
You must send or hand the goods back to us without undue delay and no later than 14 days after the day you notified us of your withdrawal.
Condition of returned goods
You may inspect and check the goods only as far as necessary to establish their nature, characteristics and functioning – as you would in a physical shop.
If the value of the goods has diminished as a result of handling beyond what is necessary for inspection (for example, the rolls were used for printing or unrolled, or the packaging is soiled or damaged), we may reduce the refund in proportion to the loss of value.
Please enclose a document proving the purchase (invoice or order confirmation).
Cost of returns
The direct cost of returning the goods is borne by the buyer.
If a defective, damaged or wrong item is returned, we cover the return costs.
Refunds
We refund the amount paid no later than 14 days after the day we receive your notice of withdrawal. We may withhold the refund until we have received the goods or you have supplied proof that you have sent them.
Refunds are made using the same payment method you used, unless we expressly agree otherwise.
We refund the price of the goods and the cost of standard delivery. If you chose a more expensive delivery method than the standard one, the additional cost is not refunded.
Returns for business customers (legal entities)
The statutory 14-day right of withdrawal does not apply to business customers, but on our own initiative we allow goods to be returned on the same terms as for private individuals, with the following clarifications:
- The possibility of a return is assessed individually, taking into account the order size, the condition of the goods and the reason for the return
- Pallet and large orders (10 boxes or more) can only be returned with prior written agreement, as their logistics and storage require separate arrangements
- Goods prepared or manufactured to an individual order cannot be returned
To arrange a return, email info@rollpaper.shop stating your order number and the reason.
Defective goods
If you received a defective, damaged or incorrect item, please inform us within a reasonable time after discovering the defect, enclosing photos and the order number.
We will replace a defective item, reduce the price or refund the money – the choice is agreed with you.
The goods are covered by the statutory 2-year quality guarantee from the day of receipt.
Returns contacts
Email: info@rollpaper.shop
Phone: +370 612 58454
The return address is provided when you contact us, before sending the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: MB Freigona prekyba, info@rollpaper.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Order number: _______________
- Order date: _______________
- Date the goods were received: _______________
- Goods being returned: _______________
- Name / Company name: _______________
- Address: _______________
- Date: _______________